Information from Police Bank

The Police Bank ‘Member Services’ team have been attempting to call Members requesting that they verify their identity (ID) details (that are out of date) on Police Bank records to help protect Member account(s).

This re-verification of Member ID details being up to date is an obligations of the Bank to continue operating and servicing Member account(s) under Federal Law (AML/CTF Act & Laws).

To complete this exercise, Police Bank will ask you some basic security questions they hold on record before proceeding.

Police Bank will never ask a Member to confirm, update or disclose personal, financial or banking information via email or text message.

If you have any concerns about the legitimacy of a Police Bank call, please visit one of the Police Bank Retail Branches, email () or call Police Bank on 131 728 option 8 to clarify this request.

Our Member Services team is open from 9am to 5pm (Monday to Friday). Details are available on the Police Bank website

We appreciate your support in this regard.

Thanks again for distributing this message on our behalf.


Boyd Stewart Head of Partnerships and Engagement02 9287 0846 | EN 88846 | M 0438 976 Pelican Street, Surry Hills, NSW 2010